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Promoters:
How do you create them? …How do you keep them?
If you are responsible for the promoter program in your organization, then those two questions are at the crux of everything you do. You have probably already looked at the quality of your products and services as well as most, if not all, of your processes. You have checked all your systems for defects and flaws. You and your company have made some steady gains in promoter scores, but, of course, you can never be satisfied. You often catch yourself wondering: “How are we going to take promoter creation to the next level? Where are the new gains going to come from?” “And how can we make sure that the promoters that we have created in the past do not somehow slide back down to passives, or worse, slide into detractor?
The answers to both of those questions just might be right there in front of you…on the company’s front line, that is. In fact, the most natural place for Promoter Creation may actually be in the behaviors of those employees who interact with your customers on a daily basis.
The Missing Link in Promoter Creation
The Recipe for Creating Promoters
The Performance Solutions Group Promoter Creation Program is designed to give your employees the skills and competencies to transform every touchpoint with a customer into a true Promoter Creation experience…and to give your managers and supervisors the skills and competencies to support, coach and create the proper accountabilities for Promoter Creation.
Click here to find out more.
Net Promoter and Net Promoter Score are trademarks of Satmetrix Systems, Inc.; Bain & Company, Inc.; and Fred Reichheld. www.netpromoter.com