Whether in the field or in the building, this training provides company representatives with the training needed to create Promoters.  This program not only involves training for employees, but also development that provides their immediate supervisors with the leadership skills to coach, develop and create appropriate Promoter Creation expectations and accountabilities for each employee.

In-Person Staff Positions Include

  • Healthcare Employees
  • Service Technicians
  • Front Counter
  • Pickup counter
  • Retail Sales
  • Delivery Employees
  • Receptionist
  • Tellers
  • Internal Customers
  • Any Employee who wears their name badge in public

 Your Staff’s Development

  • How do you “show up” for Work Every Day?
  • What is a Promoter?
  • What is a Passive?
  • What is a Detractor?
  • It takes a Promoter to Create a Promoter
  • How to Build a Golden Touchpoint with Each Customer
  • Using Your Product Knowledge and System Tools to Build Promoters
  • The Six Golden Touchpoint Communication Skills
  • Meeting Service Needs and Emotional Needs of the Customer
  • Using Pleasant Words, Phrases and Tone
  • Listening for Understanding, Empathy and Alignment with the Customer
  • Guiding the Customer to Solution
  • Using Optimal Work Flow
  • Implementing the Value Added Close
  • Taking Personal Accountability for Each Touchpoint